Refund Policy
Last updated: September 26, 2026
Digital data can't be returned once it's been delivered, so here's exactly when we do and don't refund.
Data packs (Starter and Lifetime)
- Not yet downloaded: if you haven't downloaded or exported any records, you can request a full refund within 14 days of purchase.
- Downloaded: once records have been downloaded or exported, the purchase is final.
- Problem with your list: if a list is materially different from the filters you selected (e.g. wrong state or niche), tell us within 14 days and we'll rebuild it or replace the affected records.
Live Search credits
- You're only charged for leads actually delivered. If a search returns fewer results than you asked for, or fails, the unused credit is refunded to your balance automatically.
- Purchased credit packs that are completely unused can be refunded within 14 days. Used or partly used packs, and credit included with a plan, are non-refundable.
- Free trial and promotional credit has no cash value.
What we can't refund
Because business information changes constantly, we can't refund because some contacts have moved on, some emails bounce, or a campaign didn't perform. See Data Sources & Accuracy.
How to request a refund
Email us with your order number (it starts with "LS-" and is in your receipt and on your dashboard's Billing page). Approved refunds go back to your original payment method, usually within 5–10 business days.